Directions and Troubleshooting for Downloads
Please attempt to troubleshoot on your own, before contacting DFH. Thank you.
- As soon as you complete your order, you will see a red Download Now link on your receipt. While it is possible to receive your download from that link, it is better if you look for an email that says, “DOWNLOAD NOW” in big red letters.
- Do not lose or delete this email!!! Please keep it. If you do not see this email immediately after you place your order, please check your spam blocker and junk mail folders! If you’ve done everything and run out of your 4 download tries, we can reset your order for four more tries. However, we will only do this if you keep that email with the link. Please look for that email. It comes immediately after you complete your purchase. You may just send an email to email@example.com along with your order number and we can reset your download for 4 more tries. Please finish reading the directions, though, before emailing. Thanks.
- Once you click on the “DOWNLOAD NOW” link in the email, you will immediately see the file (book, CD, DVD) being downloaded to your computer. Some people see it on their desktop, most see it go into their downloads folder.
- Please note: This will not download directly into your iPad. Download it to your computer first and then send it to your self in an email. OR upload it from your computer to a free “Dropbox” account and then open it in your iPad from Dropbox. It is best viewed on a desk top computer.
- It may take a while to download (maybe 5-10 minutes for books or CDs, 30-60 minutes for DVDs) depending on your internet connection. You must have a good, fast, high speed internet connection to accomplish this. Don’t disturb this process and please have patience. The DVD’s are very large files. Some are up to 2.3GB.
- When it is finished downloading, you should be able to either see it on your desktop or you will need to go to your downloads folder in your computer. If it is in your downloads folder, you may double click on it and it should open in whatever program you have that will view DVD’s. The books are in a PDF format. The music will open in various programs, depending on your computer. Most of the DVD’s are m4v files and some are mov (quick time) files.
- MOV is the Apple QuickTime version, so people that use Windows may need to download QuickTime (or another video player) to play the movie.
- There is a free player called “VLC Media Player” that will play just about any file … It comes highly recommend: http://www.videolan.org/vlc/index.html
Go through the entire downloading process with one of your links. You have four opportunities to download each file (book, CD, DVD). Please only use one to its completion first. Search your computer. Do everything you can (see below) before using up your remaining downloads.
Please note: These downloads are designed to go into a computer. Therefore (for the time being), will not work in a mobile device (phone/iPad) see above for suggestions
What if it won’t download to my computer? This could mean you may have Internet Explorer, which puts up blocks for downloads. If this is the case, go to Google and download “Google Chrome”. This is a free browser download that will allow you to download successfully.
OR Your computer may have some kind of block in your settings that disallows downloads from the internet. You may need to temporarily disable that until you’ve downloaded the videos. You may want technical help with that from a computer savvy friend.
What if I get an error message that says download interrupted? That means that for even a millisecond your internet connection may have been lost. If this happens, it will stop the download process. If you live out in the country and have a slow internet connection, or there is a major storm, or there is not a good connection, this may occur and it is recommended that you just purchase the hard disc instead.
Where is my download? I can’t find it on my computer. As mentioned above, it is more than likely in your downloads folder. In the Safari browser, there is also a small box with an arrow in it in the top right hand corner of the browser. The most recent downloads are in there as well and you may just double click on it or drag it to your desk top and then open it. You can drag if you have an Apple. If you have other browsers, you may just find it in your downloads folder.
It is recommended that you have a good understanding of your computer and the internet before attempting a download. If you are not as familiar with this process, it is recommended that you just purchase the hard disc.
Here are a few pages that contain information on the security bar/popup blocker in Internet Explorer (IE):